How can we help?

Pick the support channel that fits

Most questions are answered in the docs — but our team and live demos are right here when you need them.

Documentation

Step-by-step guides, setup walkthroughs and answers to the questions we hear most. The fastest way to a fix.

Browse the docs

Help Desk & Tickets

Stuck on something the docs don’t cover? Open a ticket from your member account and our team will take a look.

Open a ticket

Live Demos

See WP Safelink running before you buy — countdown pages, AdLinkFly flow and a full movie-download site.

Open the live demo

Email Us

Pre-sales questions, billing or licensing? Drop us a line at admin@themeson.com and we’ll get back to you.

admin@themeson.com
WP Safelink setup wizard — run this before contacting support
Before you contact us

Three quick checks that fix most issues

Nine out of ten support tickets are solved by one of these. Try them first — you’ll usually be back up and running in minutes.

  • Run the setup wizard — it configures licensing, URLs and templates correctly in 4 steps.
  • Confirm ionCube Loader 14.0.0+ and PHP 8.3+ are active on your server.
  • Clear your cache (page cache, object cache and CDN) after any settings change.

Still stuck? Open a ticket with your domain, plugin version and a screenshot of the issue — we typically reply within one business day.

See the full troubleshooting guide

Still need a hand?

Search the docs for an instant answer, or open a ticket and our team will help you get earning again.